Privacy Policy

1. Introduction

At Ghaseel, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our platform and mobile applications.

This policy applies to all users in Kuwait, Saudi Arabia, and Bahrain.

2. Information We Collect

2.1 Personal Information:

• Full name
• Email address
• Phone number (country code and local number)
• Gender (optional)
• Address and location information
• Payment information (encrypted)

2.2 Service Information:

• Order details and requested services
• Service date and time
• Ratings and reviews
• Chat and message history
• Payment and billing information

2.3 Technical Information:

• IP address
• Device type and operating system
• Unique device identifier
• Location data (when needed for service)
• Cookies and similar technologies
• Usage data and analytics

3. How We Use Your Information

We use the collected information to:

• Provide and improve our services
• Process orders and payments
• Communicate with you about your services
• Provide technical support and customer service
• Send important notifications
• Analyze usage to improve the platform
• Prevent fraud and ensure security
• Comply with legal requirements

4. Information Sharing

We share your information with:

4.1 Service Providers:

We share necessary information with service providers to fulfill your requests.

4.2 Technical Service Providers:

• Cloud computing services (Parse Server, AWS)
• Payment services (MyFatoorah, Tap Payments)
• Analytics services (Firebase Analytics)
• Notification services (Firebase Cloud Messaging)
• Tracking services (Adjust SDK, Hotjar)

4.3 Legal Requirements:

We may disclose your information when legally required or to protect our rights.

5. Your Data Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of data processing
• Objection: Object to processing of your data
• Portability: Request transfer of your data to another platform

6. How to Delete Your Account and Data

You can delete your account and all personal data through the following methods:

7. Data Security

We implement strict security measures to protect your data, including:

• Encryption in transit and at rest
• Limited employee access permissions
• Continuous security monitoring
• Regular security backups
• Periodic penetration testing

8. Data Retention

We retain your personal data as long as your account is active or as needed to provide services. After account deletion, we delete personal data within 30 days, except for:

• Financial transaction data (3-7 years as required by law)
• Security and fraud records (1 year)
• Anonymized analytics data

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings.

10. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under 18.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of any significant changes through the app or email.

12. Contact Us

For any questions about this policy or to exercise your data rights, you can contact us through:

• In-app chat feature
• Our website at www.ghaseel.com
• Account settings in the app